Customer Service Rep(07086) - 7328 Better Way Se Ste 110

Domino's Franchise•Snoqualmie, WA

1d•Onsite

About The Position

The Customer Service Representative greets customers, answers phones, takes and processes orders, prepares pizza, and provides excellent customer service. The role is an hourly store-team-member position. On-the-job orientation and training are provided. The stated pay range is $17.13–$19.00 per hour, plus tips. Paid sick leave is provided under Washington State law, and qualifying full-time employees are offered employer-sponsored medical benefits. The job involves operating store equipment; stocking ingredients and supplies; preparing products; processing telephone orders; taking inventory and completing related paperwork; and cleaning equipment and the facility approximately daily. Team members may work with customers and coworkers in person and by phone, enter orders using a computer keyboard or touchscreen, handle payments, and perform physical tasks such as lifting, carrying, reaching, bending, and moving trays. The description also includes duties and requirements applicable to team members in driver or store-management positions, including delivering products by car, delivering flyers and door hangers, having a valid driver's license and access to an insured vehicle, and navigating delivery locations. These additional duties are not necessarily part of the Customer Service Representative role itself.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and perform the physical activities described, including lifting deliveries weighing up to 50 pounds and stocking items on shelves up to 72 inches high.
For team members assigned delivery duties: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle for delivery; and navigational skills to read a map and locate addresses.

Responsibilities

Greet customers and provide excellent customer service.
Answer phones and receive and process orders in person and by telephone.
Prepare pizza and other products.
Operate equipment and use a computer keyboard or touchscreen to enter orders.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
For team members assigned delivery duties: deliver products to customers, deliver flyers and door hangers, and navigate delivery locations.