Customer Service Rep(07106) - 615 Pioneer Way

Domino's Franchise•Tacoma, WA

1d•Onsite

About The Position

The Customer Service Representative greets customers, answers phones, takes and processes orders, prepares pizza, and provides excellent customer service. The role also includes operating equipment, stocking ingredients, receiving deliveries, taking inventory, completing paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job. This hourly store team-member position may involve working around temperature changes, food odors, cornmeal dust, hot oven surfaces, sharp edges, moving mechanical parts, and cramped spaces such as walk-in coolers. Most tasks are performed standing, with frequent walking, reaching, hand use, and forward bending. The physical demands may include unloading and stocking deliveries weighing up to 50 pounds, carrying supplies and food, moving trays on dollies, and occasionally climbing stairs or a ladder. The posting also describes additional duties for driver or store-management team members, including delivering products by car and to customers’ doors. Those duties require a valid driver’s license, a safe driving record, and access to an insured vehicle.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical demands described, including standing for most tasks, frequent reaching and hand use, and lifting deliveries weighing up to 50 pounds.
For driver or store-management team members: valid driver’s license, safe driving record meeting company standards, and access to an insured vehicle usable for delivery.
For delivery duties: navigational skills to read a map and locate addresses, and ability to navigate adverse terrain, including multi-story buildings and private homes.

Responsibilities

Greet customers and provide customer service.
Answer phones and receive and process telephone orders.
Take orders in person and prepare pizza and other products.
Operate store equipment.
Stock ingredients from the delivery area into storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
For driver or store-management team members: deliver products by car to customers’ doors and deliver flyers and door hangers.