Customer Service Representative

Community Choice Financial Family of Brands•Tifton, GA

23h•Onsite

About The Position

The Customer Service Representative (CSR) helps customers access financial solutions by building relationships, processing transactions such as check cashing, money transfers, and customer payments, and providing a positive in-store experience. This entry-level role includes hands-on training, coaching, and development, with opportunities for career advancement across the company’s brands. The position is based in a store in Tifton, Georgia, and requires regular in-person attendance, including weekends. A full-time schedule includes at least 40 hours per week. The hourly wage is $15.00. The CSR may perform duties outside the office, including vehicle appraisals, store errands, and external marketing, where applicable.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and personal vehicle available for use throughout the workday; mileage is compensated.
Background check required, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience with check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services to support customer success.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Maintain store security and perform proper opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, handle multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.