Customer Service Representative

Community Choice Financial Family of Brands•Lawrenceville, GA

1d•Onsite

About The Position

The Customer Service Representative (CSR) supports customers in the community by processing financial transactions and delivering positive in-store experiences. The role builds customer relationships, helps customers access financial services, maintains accurate account information, and supports store operations and compliance. The position includes hands-on training, coaching, and development opportunities in an entry-level role. It is full-time, in person, and requires regular attendance including weekends, with at least 40 hours per week. The stated hourly wage is $15.00.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Strong attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer needs.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to develop new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office where applicable, including vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain store appearance and cleanliness standards.
Maintain store security and perform opening and closing procedures, including vault and cash drawer management as needed.
Follow company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, handle multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with company matching.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to retailer discounts.
Paid time off starting at 12 days in the first year and increasing over time.