Customer Service Representative - Remote US TP90719

Military Spouse Corporate Career Network

23h • Remote

About The Position

Teleperformance is hiring a remote U.S. Customer Service Representative to handle customer inquiries and provide helpful, thoughtful responses to questions, issues, and concerns. Representatives listen actively, work sensitively with confidential customer information, and aim to resolve issues on the first call. They communicate calmly, de-escalate concerns, escalate interactions when appropriate, track call information for auditing and reporting, provide feedback on call issues, and upsell when required.

The role is open to U.S. military-affiliated job seekers and is available only in the listed states. The position pays $16 per hour. Work-from-home applicants must have a dedicated workspace near their router and a hardwired Ethernet connection meeting the stated speed and latency requirements; proof of internet speed is required. Satellite, mobile-data hotspots, P2P, and VPN connections are not accepted.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Ability to follow established procedures and work within a structured schedule that includes a variety of shifts.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to analyze customer issues quickly and make thoughtful, informed decisions.
• For remote work: a dedicated workspace near the router supporting a hardwired Ethernet connection with at least 15 Mbps download, 10 Mbps upload, and ISP latency under 50 ms; proof of internet speed is required. Satellite, mobile-data hotspots, P2P, and VPN connections are not accepted.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to customer inquiries.
• Provide excellent customer service through active listening.
• Handle confidential customer information sensitively.
• Proactively aim to resolve issues on the first call.
• Communicate appropriately with customers.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Paid training
• Competitive wages
• Full benefits, including medical, dental, vision, and 401(k)
• Paid time off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED