Customer Service Representative - Remote US TP90719

VetJobs

2d • Remote

About The Position

Customer Service Representatives field customer inquiries and find innovative ways to respond to questions, issues, and concerns. The role handles customer information sensitively, listens actively, communicates appropriately, and aims to resolve issues on the first call. Representatives de-escalate issues, escalate interactions when appropriate, track call information for auditing and reporting, provide feedback on call issues, and upsell if required.

This is a work-from-home position open only to applicants located in the listed U.S. states. The home workspace must be near the router and support a hardwired Ethernet connection with a minimum of 15 Mbps download, 10 Mbps upload, and ISP latency under 50 ms. Satellite, mobile-data hotspot, P2P, and VPN connections are not accepted; proof of internet speed is required.

Teleperformance describes its environment as collaborative and engaging, with opportunities to interact with people from varied backgrounds and develop professionally. The company works with partner companies to source qualified talent for open roles, and this opportunity is available to U.S. military-affiliated job seekers who meet the role requirements.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Ability to follow established procedures and work within a structured schedule that includes a variety of shifts.
• Ability to collaborate with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Critical-thinking and proactive problem-solving skills.
• A dedicated workspace near the router that supports a hardwired Ethernet connection with at least 15 Mbps download speed, 10 Mbps upload speed, and ISP latency under 50 ms.
• Internet connection cannot be satellite, mobile data (including 5G, 4G, or 3G hotspots), P2P, or VPN.
• Proof of internet speed is required.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Proactively aim to resolve issues on the first call.
• Communicate appropriately with customers.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Paid training.
• Competitive wages.
• Full benefits, including medical, dental, vision, and 401(k).
• Paid time off.
• Employee wellness and engagement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED