Remote Customer Service Representative

International SOS

6d•Remote

About The Position

Aspire Lifestyles is hiring Customer Service Representatives to support global client programs and provide premium loyalty and customer service for recognized brands. Representatives respond to inbound customer requests by phone, email, and chat, providing polished, timely, and accurate assistance with lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. The role aims to deliver a professional, seamless experience with every interaction while representing clients with care and attention to detail. This is a permanent, full-time remote position for candidates located in one of the listed U.S. states. The role offers fixed schedules totaling 40 hours per week, though candidates must be able to work a flexible schedule that includes evenings, weekends, and holidays. Pay is $18.00 per hour, with performance-based incentives. Paid training is provided, and no sales are required.

Requirements

At least 2 years of interactive customer service experience.
Strong communication and interpersonal skills.
Ability to multitask across multiple systems and requests.
Attention to detail and strong time management.
Comfort working in a fast-paced, performance-driven environment.
Fluency in spoken and written English.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must reside in one of the following states: AL, AZ, CT, FL, GA, IL, KY, MO, NC, NH, NV, OH, OK, PA, SC, TN, TX, or VA.
Private work-from-home environment with reliable hardwired internet.
Ability to pass required background screening.
High school diploma or equivalent.

Nice To Haves

Call center or high-volume service experience.
Hospitality, travel, or loyalty program experience.
Personal global travel experience.
Experience with GDS systems such as Amadeus, Sabre, or Galileo.
Professional-level proficiency in Spanish, French, Mandarin, Cantonese, or Portuguese.
Investigative mindset and passion for creating extraordinary experiences.

Responsibilities

Manage inbound customer requests through phone, email, and chat.
Provide accurate and timely support for customer inquiries and service requests.
Assist customers with travel-related or lifestyle loyalty program needs.
Document interactions and manage cases using company systems.
Maintain quality standards while meeting service and performance metrics.
Represent client brands with care and attention to detail.