Remote Customer Service Representative

Summit Racing Equipment • Ohio - Remote, TN

23h • Remote

About The Position

This full-time remote role handles inbound customer calls and provides friendly, professional service for post-sale questions and concerns. Representatives assist with matters such as order tracking, returns, warranty questions, and identifying the right automotive part. They use company-provided equipment and the Talkdesk application to help customers find answers and resolve issues. Other duties may be assigned as needed.

The regular schedule is Monday through Friday from 3:30 PM to midnight ET, with a rotating day off on Tuesday, Wednesday, or Thursday, and every other Saturday from 9:00 AM to 5:30 PM ET. The first seven weeks follow a training schedule of Monday through Friday from 12:30 PM to 9:00 PM ET. Overtime is required during peak call-volume periods. Candidates must reside in Florida, Georgia, Ohio, Tennessee, or Texas.

Starting pay is $15.50 per hour, with the possibility of a higher offer based on automotive knowledge, education, and experience. The final rate is determined through the interview process.

Requirements

• Must reside in Florida, Georgia, Ohio, Tennessee, or Texas.
• Have a high-speed cable Internet plan with a minimum 25 Mbps plan; DSL is not accepted.
• Be proficient with Windows-based computer systems and internet navigation.
• Be able to listen, understand customer needs, and resolve issues using available tools and resources.
• Be willing to learn technical details about vehicle systems.
• Be able to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
• Be able to follow direction, meet department standards, and improve individual and team performance.
• Have a high school diploma, GED, or equivalent work experience.

Nice To Haves

• Customer service experience.
• ASE Certifications.
• Automotive knowledge or at least two years of automotive industry experience.

Responsibilities

• Handle inbound customer calls using company-provided equipment and the Talkdesk application.
• Provide friendly, professional service while addressing post-sale questions and concerns.
• Assist customers with order tracking, returns, warranty questions, and finding suitable automotive parts.
• Listen to customers, understand their needs, and resolve issues using available tools and resources.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED