Remote Customer Service Representative

EssilorLuxottica Group • Farmers Branch, TX

23h • Remote

About The Position

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests efficiently and effectively. Using knowledge of Luxottica products and services and excellent customer service skills, the representative addresses issues, provides support and information, and places orders to keep customers satisfied and retain business. The role takes inbound phone calls for up to 90% of the assigned shift.

Requirements

• High school diploma.
• At least 1 year of experience working in customer service, hospitality, or a call center environment.
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice.
• Strong verbal and written communication skills.
• Demonstrated listening and comprehension skills.
• Team-player attitude and strong interpersonal skills.
• Ability to maintain composure when dealing with difficult customer situations.
• Excellent time management skills and ability to prioritize tasks efficiently.
• Strong PC skills, including MS Office, Word, and Excel.
• Ability to navigate information systems and the internet.

Nice To Haves

• Higher education degree.
• Previous experience using SAP.
• Previous experience in the optical industry, full knowledge of Luxottica’s optical products, and a strong command of industry language.
• Bilingual Spanish or French.

Responsibilities

• Answer incoming calls and process orders.
• Resolve customer complaints and troubleshoot issues to determine the best path for resolution.
• Document customer interactions correctly and track call types.
• Maintain support service levels and uphold Luxottica’s Customer Service standards.
• Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
• Take inbound phone calls for up to 90% of the assigned shift.
• Perform all other duties as assigned.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED