Customer Service Representative- Remote

DriveTime•Mesa, AZ

21h•Remote

About The Position

In short, the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty. In long, at SilverRock, we set out to simplify the overly complex and frustrating world of automotive warranties. We explore ways to anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service. We believe that this is achieved by hiring masters of customer service that have high emotional intelligence to navigate customer interactions and know how to effectively manage customer conflict while in a fast-paced call center environment.

Requirements

High School diploma required
3+ years of experience working in a customer service role with conflict resolution.
Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.
Reliable and secure internet.
Conducive and quiet workspace with no distractions.

Nice To Haves

Associate or Bachelor’s degree is preferred
Experience in the automotive industry is a huge plus!
Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred.

Responsibilities

Educating and answering questions regarding the customer's warranty.
Handling inbound and outbound phone calls.
Navigating customer interactions.
Effectively managing customer conflict.

Benefits

Work From Home
Medical, dental, and vision insurance
401(K)
Company paid life insurance policy
Short and long-term disability coverage
Growth Opportunities
Tuition Reimbursement
Wellness Program
Competitive pay
Consistent Work Schedule
Paid Time Off (wellness days, holidays, YOU time for full-time; vacation time for part-time)
Company outings
Personal rewards
Amazing prizes