Customer Service Representative (Remote)

DIRECTV•Englewood, CO

4d•Remote

About The Position

When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s solving their complex issues, connecting them to the latest in technology through a sales-oriented approach, or getting them plugged into our world-class services - your work will create connections while supporting our mission of taking entertainment to the next level. NEWS FLASH - now you can do this all from the comfort of your home! This opportunity to showcase your customer service and sales expertise while representing our company as the voice of our brand is now being offered as a work-from-home opening. As a Customer Service Representative, you’ll work on both cultivating and retaining ongoing customers. You’ll need to take an empathetic, consultative, and sales-focused approach to persuade customers to maintain their services with us through complex issue resolution and building the rapport which makes each customer feel valued and cared for. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this involve? Good listening skills and the ability to effectively communicate under pressure. Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer. Taking a Good-Better-Best sales approach to every customer interaction – displaying superb interpersonal skills, including the ability to quickly build rapport. Being self-motivated and comfortable working in a fast-paced environment.

Requirements

6 months to 1 year of customer service/sales work experience
Familiarity with Windows computers
An ability to deliver regular and reliable attendance
Reliable internet service (secure and dedicated high speed is necessary).
Established workspace free of distraction and noise (you’ll need a clean area including desk, chair, 3 prong outlet and direct LAN connection).
Available to work without interruption during assigned work schedules and shift.
Willingness to comply with organizational security standards and processes, including trainings, audits, and performance management.

Responsibilities

Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
Utilize various systems and tools to assist customers.
Use sales expertise to make recommendations according to customer’s needs.
Utilize operational systems to process purchases of all products and services.
Use solid problem-solving skills to identify and solution customer’s technical issues.
Demonstrate strong verbal and written communication skills.
Ability to support our customers during working hours, some holiday coverage and occasional overtime may be required.
Ability to sit or stand for long durations (e.g., 8-10 hours) and engage with customers as dictated by needs of the business.