Customer Service Representative

SBM Management Services•Lehi, UT

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role performs janitorial duties, follows daily work schedules and company safety procedures, maintains cleaning equipment and work areas, and works with teammates and supervisors to complete assigned tasks. The position has no supervisory responsibilities. The job is listed for a Monday–Friday schedule, with either 7:00 a.m.–3:30 p.m. or 7:30 a.m.–4:00 p.m. Compensation is $15–$16 per hour. A valid driver's license may be required depending on business needs; employees who drive for work must meet company driving eligibility requirements. Safety and task training certifications must be completed, and forklift certification may be required.

Requirements

Ability to perform the essential duties satisfactorily and safely.
No specific education requirement.
Three to six months of training or experience preferred, or an equivalent combination of education and experience.
Completed safety and task training certifications.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods, equipment, cleaning compounds, and chemicals, including their safe and efficient use.
Ability to lift and/or move up to 35 pounds.
Frequently required to sit and talk or listen.

Nice To Haves

Bilingual skills.
Forklift certification may be required.

Responsibilities

Perform janitorial duties and all duties on the daily schedule.
Operate motorized cleaning equipment and maintain its upkeep and care.
Maintain the daily cleanliness of assigned areas and keep the work area clean.
Report incidents and hazardous conditions to a supervisor.
Comply with safety rules, policies, procedures, protocols, and company rules.
Perform work assignments with other employees and complete repetitive tasks.
Take direction and respond to supervision.
Communicate professionally with leads, supervisors, coworkers, managers, and customers.
Fill in during staff shortages and support the shift lead with punch-list items.
Use proper personal protective equipment and maintain a professional appearance and conduct.
Follow applicable reporting systems and understand the work environment.
Understand customer service and customer satisfaction.