Customer Service Representative

Community Choice Financial Family of Brands•Phoenix, AZ

1d•Onsite

About The Position

Speedy Cash is hiring a Customer Service Representative to help community members access financial services and provide a positive in-store experience. The role involves building relationships with customers, processing transactions such as check cashing, money transfers, and customer payments, and offering financial services suited to customers’ needs. The company provides hands-on training, coaching, and development opportunities, including pathways to advancement across its brands. This is an in-person, full-time store position in Phoenix, Arizona, with a minimum schedule of 40 hours per week and regular attendance that includes weekends. The hourly wage is $18.25. The role requires customer service and transaction-processing skills, accurate data entry, and the ability to meet the stated physical demands. A high school diploma or equivalent is required.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Background check required.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish; may be required at certain locations.
Valid driver’s license, auto insurance, and personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Build customer relationships that encourage repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services to support customer needs.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Support customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, such as vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow security protocols and perform opening and closing procedures, including managing the vault and cash drawer as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Complete ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.