Concierge Jobs

About The Position

Requirements

• At least 6 months of experience in a face-to-face guest-service position is preferred.
• Ability to work in the early-morning rotation.
• Ability and availability to work weekends and holidays.
• Ability to work outdoors in varying weather conditions.
• Ability to complete airline compliance training within the company-provided timeframe.
• Ability to communicate clearly with guests and clients; excellent verbal and written communication skills.
• Must be eligible to work in the United States.
• Must successfully pass pre-employment criminal-background screening and drug testing.
• Ability to obtain all applicable airport badges and complete on-the-job security training.
• Ability to lift and move up to 70 pounds; the physical requirements also specify regularly lifting, carrying, reaching, pushing, and pulling up to 75 pounds.
• Ability to push luggage cages, approximately 100 pounds when empty and heavier when full.
• Ability to stand for up to eight hours at a time and work outdoors 100% of the time in all temperatures and types of weather.
• Ability to walk, move quickly, and perform physical activities including reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending.
• Ability to use hands and fingers and communicate with customers and coworkers; required vision abilities include close vision, peripheral vision, and adjusting focus.
• Must follow company appearance standards, including uniform, grooming, and tattoo and body-piercing guidelines.

Nice To Haves

• Previous 1–2 or more years of customer-service experience.
• Data-entry and/or computer experience.
• Knowledge of the airline or travel industry.
• Open availability.

Responsibilities

• Greet guests promptly and warmly as they approach the curbside desk.
• Check guests’ luggage in with the appropriate airlines and verify flight itineraries and the number of bags.
• Enter guest information for passengers who have not previously enrolled in the process.
• Process checked bags, including charging guests’ credit cards according to airline requirements.
• Weigh luggage, verify weight limits, and charge for overweight bags as required.
• Tag luggage with the appropriate destination tags and provide boarding passes, luggage claim tickets, and receipts when applicable.
• Secure luggage immediately after accepting it and completing passenger processing.
• Provide passengers with general information about locations, directions, and flight information; answer telephone calls and guest questions.
• Handle and secure luggage according to TSA standards and follow safety, security, dangerous-goods, and HAZMAT procedures.
• Maintain a positive, friendly, and professional manner while serving airline passengers and clients.
• Organize and stock the Concierge desk and uphold client guest-service guidelines and values.
• Manage credit-card payments and perform simple addition.
• Complete airline compliance training within the company-provided timeframe.
• Follow company appearance guidelines and wear clean, well-maintained approved uniforms while on shift.

Benefits

• Eligible employees may participate in medical, dental, and vision plans.
• Flexible spending accounts.
• Long- and short-term disability insurance.
• Life insurance.
• Accident insurance.
• 401(k).
• Paid time off.
• Paid training.
• Tips in addition to the posted hourly rate.