Event Concierge - Waldorf Astoria Monarch Beach Resort and Club

Hilton • Dana Point, CA

1d • Onsite

About The Position

The Event Concierge supports event operations and client satisfaction at the Waldorf Astoria Monarch Beach Resort & Club, an AAA Five-Diamond resort in Dana Point, California. The resort spans 175 acres and has more than 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and eight food and beverage outlets. The role works with Meeting and Event Managers before functions and with Event Planners on event days, serving as the main point of contact for special events. The position has various shifts and requires availability on weekdays, weekends, and holidays.

Requirements

• Availability to work weekdays, weekends, and holidays.
• Demonstrate Hilton’s core values: hospitality, integrity, leadership, teamwork, ownership, and a focus on the present.

Responsibilities

• Prepare and analyze banquet event orders to gather function and guest information and ensure a proper timeline is in place.
• Respond to and fulfill last-minute event arrangements and requests.
• Follow up on and ensure proper execution of events.
• Work closely with Catering and Sales departments on a daily basis.
• Maintain open channels of communication with all hotel departments.
• Serve as the main point of contact on the day of special events.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed