Concierge Opportunities, Hope Lodge - New Location in San Antonio (Various Shifts Available)

American Cancer Society • San Antonio, TX

8d • Onsite

About The Position

The Concierge serves as the first point of contact for guests at the American Cancer Society’s new Hope Lodge in San Antonio. Hope Lodge provides a welcoming and supportive home away from home for cancer patients and caregivers traveling for treatment. The Concierge manages front desk operations and helps ensure a welcoming, safe, and supportive environment by assisting with guest check-in and check-out, responding to inquiries, and coordinating transportation and security-related needs.

The role is offered at $19.50 per hour. The posting lists schedules of Sunday–Wednesday, 8:00 a.m.–4:00 p.m.; Sunday–Wednesday, 4:00 p.m.–12:00 a.m.; and Thursday–Saturday, 4:00 p.m.–12:00 a.m. Hope Lodges operate 24 hours a day, seven days a week, and full-time and part-time opportunities are available across daytime, evening, overnight, and weekend shifts. Eligible hours outside regular daytime schedules may receive shift differential pay: 10% for Monday–Friday hours from 6:00 p.m. to 12:00 a.m.; 15% for Saturday and Sunday hours from 5:30 a.m. to 12:00 a.m.; and 20% for hours from 12:00 a.m. to 5:30 a.m. Minimal travel is required.

The target start date is November 30, 2026, pending completion of the hiring process and any pre-employment requirements. The process includes an online application, recruiter screening, an interview with Hope Lodge hiring manager(s), and notification of a decision and next steps.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and multitask.
• Proficiency in Microsoft Office and multi-line phone systems.
• Excellent customer service and problem-solving skills.
• Ability to work flexible hours, including evenings and weekends.

Nice To Haves

• Additional education or training in hospitality management or customer service.
• Previous experience in hospitality, guest services, or a related field.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain an organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Benefits

• Generous paid time off policy.
• Medical benefits.
• Dental benefits.
• Retirement benefits.
• Wellness programs.
• Professional development programs to enhance staff skills.
• Shift differential pay for eligible hours worked outside regular daytime schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED