Concierge Driver, Hope Lodge - New Location in San Antonio

American Cancer Society•San Antonio, TX

About The Position

The Concierge Driver at the American Cancer Society’s new Hope Lodge in San Antonio serves as a guest service ambassador and the primary transportation provider for lodge guests. The role combines front desk and concierge duties with safely and courteously operating lodge vehicles, maintaining transportation schedules, and ensuring vehicles are ready for use. The Concierge Driver helps guests travel to and from medical appointments and community resources while supporting a safe, reliable, and welcoming experience. The position involves frequent local travel in lodge vehicles to medical facilities and other destinations within the approved service area. Physical duties may include extended standing and walking, occasional lifting or moving of luggage and packages, extended periods of sitting while driving, and other manual tasks such as carrying luggage or opening doors. The role also requires stamina to handle a fast-paced environment and multiple tasks throughout the day. The target start date is November 30, 2026, or around that date, pending completion of the hiring process and any pre-employment requirements. The listed pay rate is $19.50 per hour.

Requirements

High school diploma or equivalent.
Valid driver's license with a clean driving record.
Defensive driving skills and knowledge of traffic laws.
Ability to navigate efficiently and maintain punctual schedules.
Strong communication and interpersonal skills with guests and caregivers.
Ability to assist guests with mobility challenges and luggage safely.
Attention to detail for vehicle safety checks and accurate record-keeping.
Proficiency in Microsoft Office Suite and reservation systems.

Nice To Haves

Experience providing passenger transport or shuttle services.
Previous hospitality or guest service experience.

Responsibilities

Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations.
Greet guests, manage check-in and check-out, and provide information about lodge amenities and local resources.
Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off.
Conduct daily vehicle inspections, maintain vehicle cleanliness, and report maintenance needs.
Respond to guest requests, concerns, and emergencies during transportation and at the lodge.
Maintain accurate transportation and guest records, including mileage logs and trip data.
Support front desk operations, including phones, emails, and lobby security, as needed.