Concierge - Driver, Hope Lodge

American Chemical Society•Honolulu, HI

About The Position

The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. The role combines front desk and concierge duties with the safe, courteous operation of lodge vehicles. The Concierge-Driver maintains transportation schedules, ensures vehicles are ready for use, and helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience. The position pays $19.50 per hour. The primary schedule is Monday through Friday, 7:00 AM–3:00 PM.

Requirements

High school diploma or equivalent.
Valid driver's license with a clean driving record.
Defensive driving skills and knowledge of traffic laws.
Ability to navigate efficiently and maintain punctual schedules.
Strong communication and interpersonal skills with guests and caregivers.
Ability to safely assist guests with mobility challenges and luggage.
Attention to detail for vehicle safety checks and accurate record-keeping.
Proficiency in Microsoft Office Suite and reservation systems.

Nice To Haves

Experience providing passenger transport or shuttle services.
Previous hospitality or guest service experience.

Responsibilities

Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations.
Greet guests, manage check-in and check-out, and provide information about lodge amenities and local resources.
Coordinate and maintain transportation schedules to ensure timely pickups and drop-offs.
Conduct daily vehicle inspections, maintain vehicle cleanliness, and report maintenance needs.
Respond to guest requests, concerns, and emergencies during transportation and at the lodge.
Maintain accurate transportation and guest records, including mileage logs and trip data.
Support front desk operations, including phones, emails, and lobby security, as needed.