Spa Concierge

Marriott•Scottsdale, AZ

About The Position

The Spa Concierge schedules services for individuals and groups using spa and salon reservation software, confirms appointments with guests, answers questions about available services, and updates reservation and cancellation lists. The role informs service providers of last-minute changes and works with a supervisor or manager to resolve scheduling issues. It checks guests in, confirms their names, and provides a general spa orientation upon arrival. The Spa Concierge also promotes and sells spa and salon services. The position handles assigned bank funds, obtains change for expected business levels, and keeps the bank secure. It processes guest payments and payment authorizations, accepts and logs employee cash tips, and balances, scans, and submits receipts to Accounting. It also notifies Engineering of maintenance and repair needs. The Spa Concierge reports accidents, injuries, and unsafe conditions; follows company policies and procedures; maintains a clean, professional appearance and confidentiality; and protects company assets. The role welcomes guests, anticipates and addresses their service needs, assists individuals with disabilities, and communicates professionally by phone and in person. It builds positive working relationships, meets quality assurance standards, performs work while standing, sitting, or walking for extended periods, and handles objects weighing up to 10 pounds without assistance. Other reasonable duties may be requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience required.
No license or certification required.

Responsibilities

Schedule spa and salon services for individuals and groups using reservation software.
Call guests to confirm scheduled services and answer questions about available services.
Update reservation and cancellation lists, inform providers of last-minute changes, and work with a supervisor or manager to resolve scheduling issues.
Check guests in, confirm their first and last names, and provide a general spa orientation upon arrival.
Promote and sell spa and salon services.
Obtain and secure the assigned bank, ensure the contracted monies are accurate, and obtain change required for expected business levels.
Process guest payments and obtain payment authorization as needed.
Accept and log cash tips for employees.
Balance, scan, and submit receipts to Accounting.
Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop and maintain positive working relationships and comply with quality assurance expectations and standards.
Stand, sit, or walk for extended periods and move, lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.