Spa Concierge

Kalispel Tribe Careers•Airway Heights, WA

About The Position

The Spa Concierge warmly greets spa guests, schedules services, answers questions about spa services and products, checks guests in and out, and sells retail. The position supports a welcoming guest experience by responding to requests and concerns, coordinating with treatment providers, and maintaining accurate schedules and transactions. The role also involves serving wine, maintaining the reception workstation and its supplies, and following applicable tribal, company, and department policies and procedures. This position has no supervisory responsibilities. Regular attendance is essential, and schedules may vary to reflect the cyclical nature of the spa business. Occasional local travel and infrequent out-of-state travel may be required. The position is at-will and subject to drug testing and possible background investigation.

Requirements

High school diploma or GED.
Three or more years of retail experience in an upscale retail environment, such as a three-diamond spa, cosmetics, or boutique retail.
Computer literacy, including working knowledge of Microsoft programs and other computer software.
Excellent guest-service, organizational, communication, and interpersonal skills.
Ability to communicate pleasantly using proper grammar and to type and write proficiently.
Ability to perform basic mathematical computations.
Ability to multitask among front-desk operations, operational issues, and staff member needs.
Ability to perform job functions with minimal supervision; remain calm and courteous; think clearly and make concise decisions; prioritize, organize, follow up, and focus on details.
Ability to remain at an assigned post for extended periods and stand up to eight hours per day.
Ability to lift or move objects weighing up to 20 pounds.
Ability to communicate and exchange detailed information verbally and to perform repetitive finger, hand, and wrist movements.
Ability to obtain and maintain a Tribal Work Permit.
Mandatory Alcohol Server Training (MAST) certification; completion of NQRC Alcohol Server Training; Washington State Food Worker Card; Hepatitis A vaccination; and Hepatitis B shots.
Complete knowledge of spa services and products.
Regular attendance is essential; schedule availability must accommodate varying schedules based on business needs.

Responsibilities

Greet guests warmly and provide a fond farewell; use guest names and maintain positive relations with those approaching the reception area.
Schedule individual and group spa and salon services using the spa reservations software, and provide treatment providers with accurate daily schedules and notice of guest arrivals.
Promote and sell spa products and services, recommend and upsell services, and answer guest questions about the spa environment, services, and products.
Check guests in and out; operate the point-of-sale process and handle cash and credit card transactions accurately and securely.
Answer the telephone within three rings using scripted spa telephone etiquette.
Accommodate guest requests courteously and promptly, follow up to ensure completion, and handle complaints positively to support guest satisfaction.
Serve and dispense wine.
Request, enter, and retrieve computer data; access computer system functions in accordance with spa specifications.
Keep the workstation supplied and clean throughout the shift; notify spa management of maintenance needs and service recovery issues.
Maintain the security of assigned keys and the cash bank, and ensure accuracy of all monies.
Follow applicable internal controls, policies, and procedures; complete training and attend required meetings and training sessions.
Maintain regular attendance and perform other duties as assigned by management.
May serve as a panelist for Internal Review Hearings.