Spa Concierge

Kalispel Tribe•Airway Heights, WA

23h

About The Position

The Spa Concierge warmly welcomes guests, schedules spa and salon services, answers questions about the spa environment, services, and products, and checks guests in and out. The role also promotes and sells spa services and retail products, manages point-of-sale transactions, and supports treatment providers with accurate schedules and guest-arrival updates. The concierge is expected to deliver courteous, attentive service, handle requests and complaints, maintain accurate cash and secure assigned keys, and keep the workstation clean and supplied. The position requires working varying schedules according to business needs, completing required training, and complying with company policies and applicable facility rules. The job has no supervisory responsibilities.

Requirements

High school diploma or GED.
Three or more years of retail experience in an upscale retail environment, such as a three-diamond spa, cosmetics retailer, or boutique.
Computer literacy, including working knowledge of Microsoft programs and other computer software.
Excellent guest service, organizational, communication, and interpersonal skills.
Ability to communicate pleasantly using proper grammar.
Proficient typing and writing skills.
Ability to perform basic mathematical computations.
Ability to multitask across front desk operations, operational issues, and staff member needs.
Ability to accurately request, enter, and access computer data.
Ability to perform job functions with minimal supervision and remain focused, calm, courteous, and attentive to guest needs.
Ability to prioritize, organize, follow up, and focus on details.
Ability to remain stationary at an assigned post for extended periods.
Maintain complete knowledge of spa services and products.
Ability to obtain and maintain a Tribal Work Permit.
Mandatory Alcohol Server Training (MAST) certification.
Washington State Food Worker Card.
Hepatitis A vaccination and Hepatitis B shots.
Completion of NQRC Alcohol Server Training.
Ability to lift or move objects weighing up to 20 pounds and stand for up to eight hours per day.
Regular attendance is essential; willingness to work varying schedules based on business needs.

Responsibilities

Greet spa guests warmly and provide a fond farewell, using guest names.
Schedule spa and salon services for individuals and groups using the spa reservations software.
Answer guest questions about spa services, products, and the spa environment.
Promote and sell spa products and services, including recommending and upselling services.
Check guests in and out and handle cash and credit card transactions through the spa point-of-sale process.
Answer calls within three rings using the prescribed spa telephone etiquette.
Accommodate guest requests courteously and promptly, following up to ensure completion.
Handle guest complaints positively and work toward guest satisfaction.
Provide treatment providers with accurate daily schedules and notify them when guests arrive.
Notify spa management of maintenance needs and service recovery issues.
Dispense and serve wine.
Maintain accuracy of funds, keep the bank secure, and safeguard assigned keys.
Set up workstations with necessary supplies and maintain cleanliness throughout the shift.
Attend required meetings and training sessions and successfully complete the training process.
Maintain regular, consistent attendance and comply with company policies and facility rules.
Perform other duties as assigned by management; may serve as a panelist for Internal Review Hearings.