Spa Concierge

Kalispel Tribe Careers•Airway Heights, WA

About The Position

The Spa Concierge is the Spa’s first point of contact for guests and creates a warm, welcoming experience from arrival through departure. The role schedules spa and salon services, checks guests in and out, answers questions about services, products, and the Spa environment, sells retail products, and keeps treatment providers informed about their schedules and guest arrivals. The position has no supervisory responsibilities. The Spa Concierge handles guest service and scheduling, sales and transactions, treatment-provider coordination, and general Spa operations. The employee is expected to follow company policies, comply with facility safety rules, complete required training, and maintain regular attendance. Employment with the Kalispel Tribe of Indians is at-will. Applicants are subject to drug testing, and candidates and employees may be subject to background investigations.

Requirements

High school diploma or GED.
More than three years of retail experience in an upscale retail environment, such as a three-diamond Spa, cosmetic retailer, or boutique.
Ability to provide excellent guest service, remain calm and courteous, and promote positive relations with people approaching the Spa reception area.
Ability to communicate pleasantly and clearly with proper grammar, and to type and write proficiently.
Proficiency in Microsoft programs and other computer software, including accurately requesting, inputting, and accessing data according to Spa specifications.
Ability to think clearly and quickly, maintain concentration, and make concise decisions.
Ability to prioritize, organize, and follow up with attention to detail.
Ability to multitask among front desk operations, operational issues, and staff needs.
Ability to work with minimal supervision.
Ability to perform basic mathematical computations.
Knowledge of all Spa services and products.
Ability to obtain and maintain the certification or qualification indicated in the posting; the specific item is left as “Choose an item..”.
Mandatory Alcohol Server Training (MAST) certification and completion of NQRC Alcohol Server Training.
Washington State Food Worker Card.
Hepatitis A and Hepatitis B vaccinations.
Ability to work nights, weekends, and holidays when required by business needs.
Ability to maintain consistent, regular attendance.
Valid driver’s license and insurability if operating a Tribal vehicle.
Ability to work varying schedules to reflect business needs and demands.
Ability to lift and/or move objects weighing up to 20 pounds.
Ability to stand up to eight hours per day and remain at an assigned post for extended periods.
Ability to give and receive detailed information and instructions through verbal communication.
Ability to perform repetitive finger, wrist, and hand movements.
Ability to walk or move about to accomplish tasks; occasionally stand or sit for sustained periods, use stairs or ramps, raise or move objects, stoop, and infrequently crouch.
Close vision, distance vision, color vision, and ability to adjust focus.

Responsibilities

Greet each guest warmly and say farewell, using guests’ names.
Schedule spa and salon services for individuals and large groups using the spa reservations software system.
Accommodate guest requests courteously and promptly, and follow up to ensure completion.
Handle guest complaints positively and ensure guest satisfaction.
Promote and sell Spa products and services, including recommending and upselling services.
Operate the Spa point-of-sale process and handle cash and credit card transactions.
Ensure money is accurate and keep the bank secure.
Maintain responsibility for assigned keys and their security.
Provide treatment providers with an accurate daily schedule throughout the shift.
Ensure treatment providers are aware when guests arrive.
Notify Spa management of maintenance needs and service-recovery issues.
Set up workstations with necessary supplies and maintain cleanliness throughout the shift.
Dispense and serve wine.
Comply with all rules and regulations for safe and effective facility operations.
Complete the training process and attend required meetings and training sessions.