On-Call Concierge | Residential Services

Columbia Hospitality•Seattle, WA

2d•Onsite

About The Position

The On-Call Concierge supports multiple communities in Columbia Hospitality’s Residential portfolio as needed, with a focus on the Seattle and Bellevue region. The role manages the front desk and connects with residents and guests by coordinating amenity reservations, deliveries, visitor access, and other requests. It also supports building security, maintains shift records, communicates updates, and helps create a welcoming, professional community experience. The position requires schedule flexibility, including availability for last-minute shifts and day, afternoon, and overnight schedules.

Requirements

Must have a flexible schedule and be able to fill last-minute shift requests.
Must be available to work day, afternoon, and overnight shifts.
Must be able to work in all Residential communities, with a focus on the Seattle and Bellevue region.
Fluent ability to read, write, and speak English is required to read, analyze, and comprehend simple instructions, short correspondence, and memos.

Nice To Haves

Previous experience in customer service roles is preferred.
Proficiency in Microsoft Office applications, especially Word and Excel, is preferred.

Responsibilities

Maintain up-to-date information about current and future events in the region.
Develop professional familiarity with residents’ and guests’ preferences, likes, and dislikes.
Answer telephone calls pleasantly and professionally within three rings.
Coordinate requests, comments, and reservations through the property intranet service.
Communicate key updates and information to team members and management in a timely manner.
Ensure building safety and security measures are followed at all times.
Document shift details in logs and other reports to support continuity.
Maintain a close working relationship with local police and alarm monitoring services.
Prevent unwelcomed visitors and solicitors from entering private residences or common areas.
Manage permissions to enter, contractor and vendor logistics, and resident visitors and guests through the building intranet.
Keep offices and desks clean, neat, organized, and orderly.
Respond to residents’ and guests’ requests expeditiously, courteously, and professionally.
Respond to emails within 24 hours.

Benefits

Paid time off and holiday pay; eligibility depends on job status.
Medical, dental, vision, and disability benefits; eligibility depends on job status.
401(k); eligibility depends on job status.
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer opportunities through Columbia Cares.
Committee participation opportunities, including philanthropic and diversity, equity, and inclusion committees.
Task force work opportunities in locations across the globe.
Online learning platform.
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.
Daily pay option.