On-Call Concierge | Residential Services

Columbia Hospitality • Seattle, WA

1d

About The Position

The On-Call Concierge supports multiple communities within the Residential portfolio as needed, with a focus on the Seattle and Bellevue region. The role manages front-desk operations, connects with residents and guests, schedules amenity spaces, manages deliveries, monitors building security, and helps create strong community relationships through professional communication, project management, and conflict management skills. The Concierge coordinates resident and guest requests, visitor access, vendor logistics, and building safety procedures while maintaining clear shift documentation and timely communication.

Requirements

• Must have a flexible schedule and be able to fill last-minute shift requests.
• Must be available to work day, afternoon, and overnight shifts.
• Must be able to work in all Residential communities, with a focus on the Seattle and Bellevue region.
• Fluent English reading, writing, and speaking skills are required to read, analyze, and comprehend simple instructions, short correspondence, and memos.

Nice To Haves

• Previous experience in customer service roles is preferred.
• Proficiency in Microsoft Office applications, especially Word and Excel, is preferred.

Responsibilities

• Maintain up-to-date information about current and upcoming events in the region.
• Develop professional familiarity with residents’ and guests’ preferences, likes, and dislikes.
• Answer telephone calls pleasantly and professionally within three rings.
• Coordinate requests, comments, and reservations through the property intranet service.
• Communicate key updates and information to team members and management in a timely manner.
• Ensure building safety and security measures are followed at all times.
• Document shift details carefully in logs and other reports to support continuity.
• Maintain a close working relationship with local police and alarm monitoring services.
• Prevent unwelcomed visitors and solicitors from entering private residences or common areas.
• Manage permissions to enter, contractor and vendor logistics, and resident visitors and guests through the building intranet.
• Keep offices and desks clean, neat, organized, and orderly.
• Respond to resident and guest requests promptly, courteously, and professionally.
• Respond to all emails within 24 hours.

Benefits

• Hourly pay rate of $25.00 per hour.
• Daily pay option.
• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee Assistance Program (Columbia Cares).
• Volunteer opportunities.
• Committee participation opportunities, including philanthropic and diversity, equity, and inclusion committees.
• Task force work opportunities.
• Online learning platform.
• Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed