Concierge

Avanti Senior Living At Lafayette • Lafayette, LA

18d

About The Position

The Concierge fulfills front desk and some administrative duties and handles general office tasks while assisting all levels of the community. This person is a primary point of contact for visitors and guests, greeting them with a smile and enthusiasm and helping create a welcoming experience. The role also supports resident safety, keeps the reception area and nearby spaces orderly, assists with lobby activities, and provides general office support as requested.

Requirements

• Present a professional and polished manner, with proper grammar and a pleasant voice tone.
• Excellent interpersonal, organizational, time-management, oral, and written skills.
• Ability to work in a team environment.
• Attention to detail and ability to multitask while managing multiple interruptions.
• Must be at least 18 years of age.
• Ability to lift, carry, push, and pull 50 pounds.
• Ability to work flexible schedules in a 24-hour operation, including weekends.

Nice To Haves

• Basic knowledge of Microsoft Word.
• Basic knowledge of Microsoft Excel.
• High school diploma or GED.
• At least two years of general office experience, including reception experience.
• Respect for resident rights and confidentiality.
• Experience working with the older adult population.

Responsibilities

• Answer phones courteously, direct and transfer callers, and promptly take and distribute accurate messages.
• Greet and direct visitors and ensure visitors, residents, and vendors properly sign in and out.
• Observe and redirect residents who attempt to leave the community when they should not, and immediately report safety issues to management.
• Keep the reception area, lobby, and living room clean and orderly, including vacuuming, emptying trash, removing clutter, dusting surfaces, and cleaning windows.
• Check that the front porch is clean and presentable, and water the plants there.
• Assist with activities held in the lobby near the phone and front door, and lead weekend or evening activities when traffic is lower.
• Assist the Executive Director and Community Relations Director with general office tasks upon request.
• Keep a resident room roster at the front desk for safety purposes.
• Assist with other tasks and departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed