Concierge

The Michaels Organization•Wilmington, DE

18d

About The Position

The Concierge provides customer service to residents, guests, prospective residents, vendors, contractors, and others entering the building. The role supports daily building operations by assisting residents and visitors, handling communications and service requests, and maintaining common areas. The position works primarily in an office environment and may involve exposure to cleaning solvents, paint fumes, and landscaping chemicals. Evening and weekend work may be required.

Requirements

At least 6 months of customer service experience.
High School Diploma or equivalent.
Excellent organization skills.
Professional business appearance.

Responsibilities

Pleasantly acknowledge everyone entering the building, including residents, prospective residents, and residents’ guests.
Notify residents when visitors arrive.
Key residents, visitors, and contractors to their desired elevator floor when required.
Answer the phone when the office is closed and take messages.
Track resident and vendor keys checked out by contractors.
Help residents dispose of items too large to fit in the trash chute.
Deliver newspapers and other information to residents.
Hold mail for residents away on vacation and keep track of and distribute packages, dry cleaning, and other services for residents.
Address resident noise complaints and other issues, and communicate issues to management through incident reports.
Clean the lobby, desk area, lobby bathroom, coffee room, elevators, and elevator lobbies as needed.
Take maintenance requests and page maintenance for emergencies as needed.
Handle leasing inquiries by phone and in person; provide prospective residents with leasing information, brochures, and floor plans when the office is closed, and relay their contact information to office staff.
Perform other duties as requested by Management.