Concierge

CenterWell•Miami Beach, FL

18d•Onsite

About The Position

The Concierge 1 welcomes patients, families, and visitors to a Conviva Senior Primary Care office and provides information and assistance about the organization, facility, and surrounding area to help improve the patient experience. The role includes routine administrative, clerical, operational, customer-support, and computational tasks. The Concierge greets patients warmly, collects patient information, adds names to a waiting list, provides assistance and directions, and may provide tours or help staff who need assistance. The role also supports transportation-related needs, keeps the waiting area and restrooms clean and organized, and speaks with patients as they leave to help ensure a positive overall experience. The position is based at 1648 NE 163rd Street, North Miami Beach, Florida, and reports to the Supervisor, Center Administration.

Requirements

Bilingual in English and Spanish.
Less than 2 years of technical experience.
Comfortable assisting patients and handling front-office responsibilities.
Comfortable standing for 70% of the time.
Passionate about contributing to an organization focused on improving consumer experiences.

Nice To Haves

Previous experience in a medical office, healthcare, patient-facing, customer service, receptionist, or concierge setting.

Responsibilities

Greet and assist patients, families, and visitors.
Provide information and directions about the organization, facility, and surrounding area.
Collect patient information and add patient names to a waiting list.
Schedule and support transportation-related needs.
Support daily center operations and provide excellent customer service.
Clean and organize the waiting area and restrooms.
Speak with patients as they leave to help ensure a positive overall experience.
May provide tours and serve as a resource to staff who need assistance.