Admissions Concierge
The McGuire Group • West Seneca, NY3d • Onsite
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Admissions Concierge
The McGuire Group•West Seneca, NY
•Onsite
About The Position
Seneca Health Care Center is seeking an Admissions Concierge to create a warm, welcoming experience for new residents and their families. The role addresses questions, needs, and concerns with compassion and professionalism and supports a positive admissions experience. Seneca Health Care Center is located in West Seneca, New York, and is part of The McGuire Group, which provides skilled nursing, rehabilitation, and long-term care services throughout New York State.
Requirements
- High school diploma or equivalent required.
- At least 1 year of experience working in a long-term care setting with residents and families required.
- Strong communication and customer service skills.
- Positive attitude, with strong teamwork and conflict-resolution abilities.
- Strong problem-solving and organizational skills.
- Ability to maintain professionalism and compassion in a fast-paced environment.
- Ability to work collaboratively with interdisciplinary teams.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Welcome new residents and families, provide facility tours, and support orientation.
- Maintain and update orientation materials and admission-related documentation.
- Communicate daily with residents to confirm their needs are being met and promptly address concerns.
- Maintain logs of resident concerns, follow-up actions, and resolutions.
- Ensure subacute rehabilitation rooms are clean, prepared, and ready for admissions.
- Collaborate with interdisciplinary teams to support resident satisfaction and a positive admissions experience.
- Provide excellent customer service to residents, families, visitors, and staff.
- Perform additional duties as assigned.
Benefits
- Paid time off (PTO) for full-time and part-time employees
- Weekly or same-day pay options
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee referral bonus program
- Retirement saving options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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