Concierge - Sterling Vineyards

Treasury Wine Estates•Calistoga, CA

3d•Onsite

About The Position

The Concierge at Sterling Vineyards provides a warm, gracious welcome to visitors and helps guests understand the wine experience and other information that can enhance their visit. The role also serves as a reservationist for the tasting room, taking reservations by phone and in person and entering guest information into the reservation system. The Concierge hosts tastings and tours, supports events and site activities, assists with retail and wine club promotions, and helps maintain the visitor areas and inventory. This position requires availability to work Friday, Saturday, and Sunday, as well as some holidays and evenings.

Requirements

Must be 21 years of age.
Some experience in retail sales or a similar hospitality setting.
Exemplary customer service skills.
Strong presentation skills and the ability to relay knowledge of wines and wine production.
A dynamic, positive attitude.
Clean, professional appearance and ability to excel at teamwork and interactions.
Must be able to lift 50 lbs. (a case of wine).
Must work weekends (Friday, Saturday, and Sunday), some holidays, and evenings.

Nice To Haves

Knowledge of food and wine, the wine industry, Napa, and Bay Area restaurants.
Wine industry and/or tasting room experience is highly desired but not required.

Responsibilities

Set up and host wine tastings and tours for guests.
Provide world-class customer service to site visitors.
Assist with events, private dinners, and various site activities.
Assist with restocking, inventory, wine packing, and floor upkeep.
Support registration operations, retail sales, and wine club promotions.
Follow site policies and procedures.
Complete projects and other duties as directed by the Retail Sales Manager.
Take tasting-room reservations by phone or in person and enter appropriate guest information into the reservation system.

Benefits

Paid time off, including competitive vacation, sick leave, and 12 paid holidays.
A TWE4ME Day to spend as the employee chooses.
Paid parental and caregiver leave.
Two paid volunteer days each year.
Flexible work options, including hybrid and custom schedules for certain roles.
Medical, dental, and vision coverage.
Free mental health support and an award-winning wellness program.
401(k) with company match; 100% vested from day one. Regular full- and part-time employees are eligible after 60 days of employment.
Employee pricing on wines and a product allowance.
Recognition and rewards.
Annual bonus and a comprehensive benefits package.
Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP); incentive pay is variable and not guaranteed.
Customer tips, which vary and are not guaranteed.