Patient Concierge

Ascend Plastic Surgery Partners MSO LLC•Ponte Vedra Beach, FL

About The Position

Ponte Vedra Plastic Surgery is seeking a motivated, skilled part-time Patient Concierge to provide a welcoming first point of contact for patients and deliver customer service and administrative support. The role includes greeting and checking in patients, scheduling appointments, handling phone and email inquiries, maintaining patient records, and supporting patients before and after surgery by providing guidance and addressing concerns. The Patient Concierge collaborates with clinical and administrative teams to support efficient clinic operations and a positive patient experience. Ponte Vedra Plastic Surgery offers surgical and nonsurgical treatments and works with patients to create individualized treatment plans and educate them throughout their care. It is part of Ascend Aesthetic Partners, a management services organization focused on plastic surgery and aesthetics. The organization emphasizes excellence, innovation, patient care, collaboration, and continued improvement of its practices.

Requirements

1–3 years of experience in a front desk or administrative role; medical office, spa, or plastic surgery practice experience is preferred.
Experience in patient or customer service, including handling sensitive or confidential information.
High school diploma or equivalent.
Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, and Outlook), and ability to learn new software quickly.
Strong customer service skills and a positive, empathetic attitude toward patients.
High attention to detail, especially when managing patient records and sensitive information.
Strong organizational skills and ability to manage multiple tasks efficiently and effectively.
Friendly, approachable, and patient-focused demeanor with a desire to provide excellent service.
Strong work ethic, punctuality, and reliability.
Discretion and professionalism when handling sensitive patient information and situations.

Nice To Haves

Experience scheduling and managing appointments and using practice management software.
Additional education or certification in office management or medical administration.

Responsibilities

Greet patients warmly, help them feel comfortable, and direct them to the appropriate check-in area.
Manage, confirm, and reschedule appointments and maintain the clinic calendar for consultations and treatments.
Collect and accurately enter patient information and ensure required forms are completed and signed.
Screen phone calls, provide service information, answer inquiries, and respond to emails professionally.
Assist with payment processing, insurance verification, and accurate transaction documentation.
Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
Keep the front desk clean, organized, and stocked, and manage patient flow efficiently.
Coordinate with medical and administrative staff to support seamless patient care and address patient feedback.
Maintain HIPAA compliance and confidentiality when handling patient records and personal information.
Assist with filing, chart preparation, and other daily office tasks.
Stay knowledgeable about services, products, and promotions, and direct patients to appropriate staff for additional information.