Patient Concierge - Receptionist

Inception Family Career•Lawrenceville, NJ

8h•Onsite

About The Position

The Patient Concierge - Receptionist welcomes patients and helps create a supportive, positive experience. The position handles appointment scheduling, incoming calls, patient inquiries, registration, electronic medical record updates, insurance verification, payments, and front-office administrative support. It is full-time, based at 3131 Princeton Pike Suite 100, Lawrenceville, NJ 08648, with training and weekend work at 234 Industrial Way W, Eatontown, NJ 07724. Hours are Monday through Friday, 6:45 a.m. to 4:00 p.m., with a required Saturday, Sunday, and holiday rotation from 6:45 a.m. to 12:00 noon.

Requirements

High school diploma or GED required.
At least 1 year of medical administrative experience; this is a must.
Proficiency in keyboarding skills.
Experience with electronic medical records.
Knowledge of HIPAA requirements.

Nice To Haves

Associate's or bachelor's degree preferred.

Responsibilities

Welcome patients with compassion and professionalism and create a supportive, positive experience.
Schedule, confirm, and coordinate appointments, procedures, and follow-up visits.
Answer incoming calls, respond to patient inquiries, and route messages to the appropriate clinical team.
Register patients, update electronic medical records (EMR), verify insurance information, and maintain accurate documentation.
Collect copayments, process payments, and assist patients with basic billing and insurance questions.
Maintain patient confidentiality and comply with HIPAA and clinic policies.
Prepare medical records, coordinate communication with clinical staff, and assist with daily front-office operations.

Benefits

Medical, dental, and vision plans for full-time employees.
Complimentary basic life insurance.
Employee Assistance Program (EAP).
Long-term disability insurance.
Low-cost employee-only healthcare coverage option.
Fertility benefits, adoption assistance, and surrogacy support.
Paid maternity, paternity, and partner leave.
18 days of annual PTO.
11 paid holidays, including one floating holiday.
401(k) plan with a company match and full vesting after 2 years.
Company-funded Lifestyle Spending Account for eligible well-being expenses.
Employer contributions to a Health Savings Account (HSA), if eligible.
Employee Referral Program.
Continuing education reimbursement.
Dedicated time off for professional development.
Additional optional Accident, Critical Illness, Hospital Indemnity, and Pet Insurance coverage.