Patient Concierge - Receptionist, Viera

Inception Family Career•Viera, FL

About The Position

The Patient Concierge is the first point of contact for patients and helps create a warm, welcoming, compassionate, and supportive environment. The role provides reception and administrative support, including patient communications, appointment coordination, check-in and check-out, payment collection, records management, and coordination with clinical staff. The position is based in Viera and may require travel to other locations to cover receptionist duties. The regular schedule is Monday through Friday, 7 a.m. to 4 p.m., with a weekend and holiday on-call rotation. Earlier arrivals may occasionally be required, and hours may vary based on workload.

Requirements

High school diploma or GED.
At least 1 year of medical administrative experience.
Availability for the Monday-to-Friday schedule of 7 a.m. to 4 p.m., including a weekend and holiday on-call rotation.
Ability to arrive earlier on some days and work hours that may vary based on workload.

Nice To Haves

Bilingual Spanish.

Responsibilities

Greet and welcome patients with warmth, compassion, and professionalism.
Respond to incoming phone calls, emails, faxes, and other correspondence; provide helpful information and direct inquiries to the appropriate team member.
Schedule, reschedule, cancel, and confirm patient appointments, coordinating with clinical staff as needed.
Assist with patient check-in and check-out, payment collection, intake forms, and verification of patient demographics, partner information, and insurance details.
Maintain accurate and organized patient records by uploading documents into the electronic medical record (EMR) system, assisting with medical record requests, and completing routine administrative tasks.
Serve as a communication link between patients and clinical staff, responding to questions and helping patients feel heard and supported.
Maintain a clean, organized, and welcoming reception and waiting area.
Prepare patient charts and necessary information for upcoming appointments.
Protect patient privacy by handling sensitive information discreetly and following clinic policies and applicable confidentiality requirements.
Perform other duties as assigned.
Travel to other locations as needed to cover receptionist duties.

Benefits

Medical, dental, and vision plans for full-time employees.
Complimentary basic life insurance.
Employee Assistance Program (EAP).
Long-term disability insurance.
Free or low-cost employee-only healthcare coverage option.
Fertility benefits, adoption assistance, and surrogacy support.
Paid maternity, paternity, and partner leave.
18 days of annual paid time off.
11 paid holidays, including one floating holiday.
401(k) plan with company match and full vesting after 2 years.
Company-funded Lifestyle Spending Account.
Employer contributions to a Health Savings Account (HSA), if eligible.
Employee Referral Program.
Continuing education reimbursement.
Dedicated time off for professional development.
Optional Accident, Critical Illness, Hospital Indemnity, and Pet Insurance coverage.