Patient Concierge / Medical Receptionist

NIVA Health•Troy, MI

13h•$18 - $20

About The Position

The Patient Concierge is the first point of contact for NIVA Health patients and helps create a welcoming, professional, and seamless experience throughout each visit. The role guides patients through their appointments, anticipates their needs, supports patient flow, and coordinates office operations. The Patient Concierge also serves as a brand ambassador by demonstrating NIVA Health’s values of Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity when interacting with patients, teammates, and the community.

Requirements

High school diploma.
Strong interpersonal, time-management, and organizational skills.
Clear and professional verbal and written communication.
Comfort using computers and systems.
Microsoft Office experience required.
Ability to stay calm under pressure and solve problems efficiently.
Organization, proactivity, and attention to detail.
Enjoyment of helping people and working as part of a collaborative team.

Nice To Haves

Previous medical office or receptionist experience.
EMR experience.

Responsibilities

Greet patients warmly and professionally upon arrival.
Offer refreshments and help patients feel comfortable and informed.
Answer questions, manage intake paperwork, and accurately update patient records.
Schedule, confirm, and manage appointments.
Handle incoming and outgoing patient calls throughout the day.
Support efficient patient flow and provider schedules.
Maintain and update the EMR system, including check-ins, scanning, payments, and chart preparation.
Keep the reception area clean, organized, and stocked.
Assist with lead management, outbound calls, and appointment generation.
Participate in daily morning huddles and contribute to workflow planning.
Prepare provider schedules and charts.
Complete daily checklists and ensure tasks are executed.
Tag leads accurately and prepare for the following day.
Perform end-of-day office walkthroughs to ensure the office is properly shut down.
Demonstrate NIVA Health’s values in interactions with patients, teammates, and the community.