Patient Concierge / Medical Receptionist

NIVA Health•Troy, MI

About The Position

The Patient Concierge is the first point of contact for patients at NIVA Health and helps create a welcoming, professional, and seamless experience throughout their visit. The role guides patients through appointments, anticipates their needs, supports patient flow, and coordinates administrative tasks behind the scenes. Patient Concierges also act as brand ambassadors, reflecting NIVA Health’s values of Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity in interactions with patients, teammates, and the community. Daily work includes welcoming patients, offering refreshments, answering questions, managing intake paperwork and patient records, scheduling appointments, handling calls, and maintaining the electronic medical record system. The role also supports provider schedules and clinic workflows, keeps the reception area organized, assists with lead management and appointment generation, and participates in morning huddles. Opening and closing duties include preparing schedules and charts, completing checklists, tagging leads, preparing for the next day, and conducting an end-of-day office walkthrough. The stated pay rate is $18–$20 per hour.

Requirements

High school diploma required.
Strong interpersonal, time management, and organizational skills.
Clear and professional verbal and written communication.
Comfort using computers and systems.
Microsoft Office experience required.
Ability to stay calm under pressure and solve problems efficiently.

Nice To Haves

Previous medical office or receptionist experience.
EMR experience.

Responsibilities

Greet patients warmly and professionally upon arrival.
Offer refreshments and help patients feel comfortable and informed.
Answer questions, manage intake paperwork, and accurately update patient records.
Schedule, confirm, and manage appointments.
Handle incoming and outgoing patient calls.
Support efficient patient flow and provider schedules.
Maintain and update the EMR system, including check-ins, scanning, payments, and chart preparation.
Keep the reception area clean, organized, and stocked.
Assist with lead management, outbound calls, and appointment generation.
Participate in daily morning huddles and contribute to workflow planning.
Prepare provider schedules and charts.
Complete daily checklists and ensure assigned tasks are executed.
Tag leads accurately and prepare for the following day.
Conduct end-of-day office walkthroughs to ensure the office is properly shut down.