Patient Concierge - Receptionist, Viera

Aspire Fertility Austin•Viera, FL

About The Position

The Patient Concierge is the first point of contact for patients and helps create a warm, welcoming, and compassionate environment. The role supports a positive patient experience through professional, attentive service and administrative assistance. Duties include welcoming patients, handling communications and appointment coordination, supporting check-in and check-out, maintaining records in the electronic medical record system, serving as a link between patients and clinical staff, and keeping the reception and waiting areas organized. Patient privacy must be protected in accordance with clinic policies and applicable confidentiality requirements. The schedule is Monday through Friday, 7 a.m. to 4 p.m., with a required weekend and holiday on-call rotation. Some days may require an earlier arrival, and hours may vary based on workload. Travel to other locations may be required to cover receptionist duties.

Requirements

High school diploma or GED.
At least 1 year of medical administrative experience.

Nice To Haves

Bilingual Spanish.

Responsibilities

Greet and welcome patients warmly, compassionately, and professionally.
Respond to incoming phone calls, emails, faxes, and other correspondence; provide helpful information and direct inquiries to the appropriate team member.
Schedule, reschedule, cancel, and confirm patient appointments, coordinating with clinical staff as needed.
Assist with patient check-in and check-out, payment collection, intake forms, and verification of patient demographics, partner information, and insurance details.
Maintain organized patient records by uploading documents into the electronic medical record (EMR) system, assisting with medical record requests, and completing routine administrative tasks.
Serve as a communication link between patients and clinical staff, responding to questions and helping patients feel heard and supported.
Maintain a clean, organized, and welcoming reception and waiting area.
Prepare patient charts and necessary information for upcoming appointments.
Protect sensitive patient information and comply with clinic policies and applicable confidentiality requirements.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans for full-time employees.
Complimentary basic life insurance.
Employee Assistance Program (EAP).
Long-term disability insurance.
Free or low-cost employee-only healthcare coverage option.
Fertility benefits, adoption assistance, and surrogacy support.
Maternity, paternity, and partner leave.
18 days of PTO annually.
11 paid holidays, including one floating holiday.
401(k) plan with a competitive company match and full vesting after 2 years.
Company-funded Lifestyle Spending Account for eligible well-being expenses.
Employer contributions to a Health Savings Account (HSA), if eligible.
Employee Referral Program.
Continuing education reimbursement.
Dedicated time off for professional development.
Additional optional Accident, Critical Illness, Hospital Indemnity, and Pet Insurance coverage.