Patient Concierge - Receptionist

Aspire Fertility Austin•Lawrence Township, NJ

1d•Onsite

About The Position

We are seeking an experienced Patient Concierge who is skilled at multitasking and enjoys making patients feel welcome. The position focuses on scheduling, answering phones, responding to online patient inquiries, and supporting daily front-office operations. This is a full-time role based at 3131 Princeton Pike, Suite 100, Lawrenceville, NJ 08648, with training and weekend shifts at 234 Industrial Way W, Eatontown, NJ 07724. Hours are Monday through Friday, 6:45 a.m. to 4:00 p.m., with a required Saturday, Sunday, and holiday rotation from 6:45 a.m. to 12:00 noon.

Requirements

High school diploma or GED required.
At least one year of medical administrative experience required.
Proficiency in keyboarding skills.
Experience with electronic medical records.
Knowledge of HIPAA requirements.

Nice To Haves

Associate's or bachelor's degree preferred.

Responsibilities

Welcome patients with compassion and professionalism, creating a supportive and positive experience.
Schedule, confirm, and coordinate appointments, procedures, and follow-up visits.
Answer incoming calls, respond to patient inquiries, and route messages to the appropriate clinical team.
Register patients, update electronic medical records, verify insurance information, and maintain accurate documentation.
Collect copayments, process payments, and assist patients with basic billing and insurance questions.
Maintain patient confidentiality and ensure compliance with HIPAA and clinic policies.
Provide administrative support by preparing medical records, coordinating communication with clinical staff, and assisting with daily front-office operations.

Benefits

Medical, dental, and vision plans for full-time employees, plus complimentary basic life insurance, an Employee Assistance Program, and long-term disability insurance.
Low-cost employee-only healthcare coverage option.
Fertility benefits, adoption assistance, and surrogacy support.
Maternity, paternity, and partner leave.
18 days of annual PTO and 11 paid holidays, including one floating holiday.
401(k) plan with a company match and full vesting after two years.
Company-funded Lifestyle Spending Account.
Employer contributions to an HSA for eligible employees.
Employee Referral Program.
Continuing education reimbursement and dedicated time off for professional development.
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.