Patient Concierge

Ascend Plastic Surgery Partners MSO LLC•Ponte Vedra Beach, FL

About The Position

Ponte Vedra Plastic Surgery is seeking a full-time Patient Concierge in Jacksonville, Florida. The Patient Concierge is the first point of contact for patients and provides customer service and administrative support. The role supports a welcoming patient experience by handling reception, appointments, inquiries, records, and payments, as well as offering guidance before and after procedures. The Concierge works with clinical and administrative staff to support efficient clinic operations and positive patient care.

Requirements

1–3 years of experience in a front desk or administrative role; preferably in a medical office, spa, or plastic surgery practice.
Experience in patient or customer service, including handling sensitive or confidential information.
High school diploma or equivalent required.
Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, and Outlook), and ability to learn new software quickly.
Strong customer service skills and a positive, empathetic attitude toward patients.
High attention to detail, particularly when managing patient records and sensitive information.
Excellent organizational skills and ability to manage multiple tasks efficiently and effectively.
Friendly, approachable, patient-focused manner and a strong desire to provide excellent service.
Strong work ethic, punctuality, and reliability.
Discretion and professionalism in handling sensitive patient information and situations.

Nice To Haves

Experience scheduling and managing appointments and using practice management software.
Additional education or certification in office management or medical administration.

Responsibilities

Greet patients, help them feel comfortable, and direct them to the appropriate check-in area.
Schedule, confirm, and reschedule patient appointments and maintain the clinic calendar for consultations and treatments.
Collect and accurately enter patient information and ensure required forms are completed and signed.
Screen phone calls, provide service information, answer inquiries, and respond to emails professionally.
Assist with payment processing, verify insurance, and accurately document transactions.
Confirm appointments, send pre-procedure reminders, and answer patient questions before visits.
Keep the front desk clean, organized, and stocked, and manage patient flow efficiently.
Coordinate with medical and administrative staff to support seamless care and address patient feedback.
Protect patient records and personal information while maintaining HIPAA compliance and confidentiality.
Assist with filing, chart preparation, and other daily administrative tasks.
Stay knowledgeable about services, products, and promotions and direct patients to appropriate staff for additional information.