Patient Concierge Supervisor

Sight Partners Physicians•Sequim, WA

7d•$27 - $32

About The Position

Northwest Eye Surgeons is hiring a Patient Concierge Supervisor to lead patient services operations and support smooth, efficient clinic operations. The role oversees concierge services, including patient check-in, check-out, and medical records. In satellite clinics, the supervisor also coordinates surgery-related processes and partners with clinic leadership to maintain service and quality standards. The supervisor leads and develops team members, manages daily work and staffing coverage, improves workflows and productivity, and supports departmental goals. The role also trains staff on company policies, insurance requirements, customer service expectations, and EPM and EMR systems. It requires clear and compassionate communication with patients about preoperative requirements, as well as coordination and verification of surgery paperwork. Patient confidentiality must be maintained.

Requirements

High school diploma or GED.
Three to five years of experience in a healthcare setting.
At least two years of supervisory or management experience.
Strong leadership skills, including collaboration, motivation, negotiation, and conflict resolution.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite and Google Workspace.
Strong organizational, analytical, and problem-solving abilities.
Ability to work independently and lead a team in a fast-paced environment.
Proficiency with electronic health record (EHR) systems.
Commitment to maintaining confidentiality and providing compassionate, patient-centered service.

Responsibilities

Supervise employees in accordance with company policies and applicable laws.
Participate in interviewing, hiring, orientation, and staff training.
Plan, assign, and direct daily work activities.
Conduct performance evaluations, recognize strong performance, administer corrective action as appropriate, and address employee concerns.
Develop and improve workflows, monitor procedures and productivity, and support departmental goals.
Manage patient flow and staffing coverage, ensure positions are appropriately staffed, and provide coverage when needed.
Ensure required insurance pre-authorizations, referrals, and certifications are obtained; maintain working knowledge of ICD-10 and CPT coding.
Monitor staff training progress and recommend additional training or resources to the Clinic Manager.
Train staff on company policies, insurance requirements, customer service expectations, and electronic practice management (EPM) and electronic medical record (EMR) systems.
Communicate preoperative requirements clearly, thoroughly, and compassionately to patients.
Coordinate, complete, and verify surgery paperwork in accordance with established procedures.
Maintain patient confidentiality and perform additional duties as assigned.
Oversee patient concierge services, including patient check-in, check-out, and medical records.
Coordinate surgery-related processes in satellite clinics.