Concierge Supervisor

SPS North America•Minneapolis, MN

12h•$26 - $30

About The Position

The Concierge Supervisor leads a team of four Concierge Associates in delivering an elevated workplace experience across a corporate office. The role oversees concierge services, workplace presentation, event execution, and facilities coordination, serving as a key contact for employees, executives, clients, and vendors. The supervisor is responsible for front-of-house service, team performance, meeting and event logistics, pantry and inventory operations, and coordination with facilities, building management, vendors, and IT. This position is suited to an experienced hospitality or corporate operations professional who can coach a team, maintain high service and facility standards, and create seamless workplace and event experiences. Typical working hours are Monday through Friday, 8:00 AM to 5:00 PM. The expected pay range is $26–$30 USD; final compensation depends on skills, experience, location, and other job-related factors. This posting is for an existing vacancy.

Requirements

Strong customer service skills, a hospitality mindset, and executive-level presence.
Leadership capabilities and a passion for coaching and team development.
Exceptional organizational, event-planning, and multitasking skills in fast-paced settings.
High attention to detail and visual aesthetics, with proactive problem-solving skills.
Three to five years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
Previous supervisory or team leadership experience.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Dependable, punctual, and highly professional.
Ability to move throughout reception, common areas, and conference centers during the workday.
Ability to assist with light event logistics, room setups, and inventory stocking.
Comfort working in a highly visible, guest-facing environment.

Nice To Haves

Bachelor’s degree, or equivalent professional experience.
Experience with workplace ticketing or room reservation software.

Responsibilities

Supervise, coach, and schedule four Concierge Associates; establish service standards, manage daily operations, and act as the escalation point for service needs.
Oversee daily concierge operations, support executive visits and VIP engagements, and identify ways to improve the employee experience.
Plan and execute corporate events, client functions, and internal activities; manage the master calendar and coordinate setup, catering, audiovisual needs, and on-site support.
Oversee conference room readiness, room-layout changes, and daily inspections; coordinate audiovisual needs with IT.
Coordinate catering orders, vendor logistics, and setups; oversee pantry operations and keep break spaces clean, stocked, and welcoming.
Conduct floor walks to uphold presentation and safety standards; work with facilities, building management, and vendors to submit and resolve maintenance tickets.
Manage inventory and reordering for office supplies, pantry products, and event materials; track operational metrics and event logs.

Benefits

Career growth opportunities and opportunities to learn or use a variety of skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure or assigned account.
Employee and client referral bonuses for current employees.
Medical, dental, and vision coverage.
Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.