Shift Supervisor/Concierge

Volunteers of America - Greater New York, Inc.•New York, NY

7d•$22 - $22•Onsite

About The Position

The Shift Supervisor/Concierge assists clients and guests and ensures their requests are met. The role coordinates the non-clinical needs of families and guests by greeting them, managing and maintaining security, and coordinating client care team operations. The Shift Supervisor orients clients to the program, engages them in services, protects client rights, promotes the safety of clients and coworkers, and clarifies facility rules. The position is based at Pugsley Hotel Family Shelter in the Bronx, which serves families experiencing homelessness. The Shift Supervisor supervises front desk staff, monitors building safety, oversees client participation in program activities, provides customer service, arranges transportation and other client support, and responds to emergencies.

Requirements

High school degree or GED preferred.
At least one year of relevant experience.
CPR/First Aid certification required within 90 days of hire; VOA will cover the cost.
Food Handler's Safety Certification required within 90 days of hire; VOA will cover the cost.

Nice To Haves

Valid state driver's license with a safe driving record that meets agency policy.
Ability to communicate professionally, orally and in writing, with Spanish-speaking clients.
High school degree or GED.

Responsibilities

Supervise front desk staff activities to ensure adherence to policies and procedures, and ensure proper documentation of front desk activities.
Monitor building safety and make scheduled rounds of assigned areas to safeguard clients and property.
Oversee client participation in daily program activities and provide optimal customer service.
Arrange and transport clients to appointments, escort clients to assigned apartments, and distribute linens and supplies.
Drive agency vehicles to transport clients, if assigned.
Accept new clients in the electronic records database.
Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
Complete incident reports according to the Program Manual and funder guidelines.
Perform related tasks as needed.
Greet clients and guests, coordinate non-clinical needs and client care team operations, orient clients to the program, engage them in services, protect client rights, promote safety, and clarify facility rules.