Shift Supervisor/Concierge
Volunteers of American Greater New York•The Bronx, NY
•Onsite
About The Position
The Shift Supervisor/Concierge assists clients and guests and ensures their requests are met. The role coordinates families’ and guests’ non-clinical needs by greeting them, managing and maintaining security, and coordinating client care team operations. The Shift Supervisor orients clients to the program, engages them in services, protects client rights, promotes client and coworker safety, and clarifies facility rules. Pugsley Hotel Family Shelter is located in the Bronx and serves families experiencing homelessness. The position is based in Bronx, NY 10462.
Requirements
- High school degree or GED preferred.
- At least one year of relevant experience.
- Valid state driver’s license with a safe driving record that meets agency policy preferred.
- Professional oral and written communication with Spanish-speaking clients preferred.
- Obtain CPR/First Aid certification within 90 days of hire; VOA will cover the cost.
- Obtain Food Handler’s Safety Certification within 90 days of hire; VOA will cover the cost.
Nice To Haves
- High school degree or GED.
- Valid state driver’s license with a safe driving record that meets agency policy.
- Ability to communicate professionally, orally and in writing, with Spanish-speaking clients.
Responsibilities
- Supervise front desk staff activities to ensure adherence to policies and procedures.
- Ensure proper documentation of front desk activities.
- Monitor building safety and make scheduled rounds of assigned areas to safeguard clients and property.
- Oversee client participation in daily program activities.
- Provide optimal customer service.
- Arrange and transport clients to appointments, escort clients to assigned apartments, and distribute linens and supplies.
- Drive agency vehicles to transport clients, if assigned.
- Accept new clients in the electronic records database.
- Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
- Complete Incident Reports in accordance with the Program Manual and funder guidelines.
- Perform related tasks as needed.
Benefits
- Medical, dental, and vision coverage
- Prescription coverage
- Life insurance
- Retirement plan
- Tuition reimbursement
- Paid time off, including a paid birthday holiday
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
