Concierge

Michigan Legacy Credit Union • Warren, MI

3d

About The Position

The Concierge serves as a liaison between members and the credit union, providing account information in person and by phone and explaining the credit union’s products and services. The role opens accounts, interviews members, handles their daily needs, and provides transaction services, including loan processing, closing, and disbursal. The Concierge may lead the activities of other Concierges and reports to the Branch Manager or Assistant Branch Manager.

Requirements

• High school graduate or GED.
• Read, write reports, and speak effectively in response to questions from employees, managers, members, and the public.
• Perform basic mathematical calculations, including using decimals to compute ratios and percentages, and draw and interpret graphs.
• Define problems, collect data, establish facts, and draw valid conclusions involving abstract and concrete variables.
• Be 100% bondable and remain bondable.
• Have good working knowledge of word processing, spreadsheet, and email software; use the Internet; and be able to learn internal-use software.
• Be able to lift and carry up to 25 pounds and perform the listed physical activities, including seeing, sitting, pulling, walking, standing, squatting, kneeling, and reaching.
• Be able to use a telephone, cell phone, copy and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment.

Nice To Haves

• Extensive financial industry background or other related job experience.

Responsibilities

• Greet and welcome members and visitors in the lobby, representing the credit union courteously and professionally and processing transactions promptly, efficiently, and accurately.
• Provide general and specific information about credit union products and policies in person and by telephone.
• Respond to member requests, problems, and complaints; resolve issues or refer members to the appropriate person. May handle more complex questions and problems for other Concierge Representatives.
• Service existing accounts, establish new account files, and provide members with information needed for membership.
• Handle member requests such as share-to-loan-payment transfers, share withdrawals, check requests, CD transactions, and line-of-credit advances.
• Process, close, and disburse loans.
• Conduct orientation interviews with new members about credit union services and programs.
• Maintain current, comprehensive knowledge of credit union products and services and actively promote and cross-sell them.
• Maintain current, comprehensive knowledge of related policies, procedures, rules, and regulations.
• Research deposit, withdrawal, and loan-payment discrepancies and assist members in balancing their accounts.
• Balance ATMs and TCRs as needed.
• Gather background information on loan applicants and research discrepancies.
• Assist members with loan applications and ensure information is complete, while providing professional support.
• Maintain filing systems and procedures to ensure required documentation is received and retained according to policy.
• Issue and order plastics.
• Make outbound calls to promote new products or achieve loan growth.
• Review and approve check-hold waivers, if applicable.
• Act as the point person when applicable.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED