Concierge Jobs

About The Position

Requirements

• High school diploma or GED required; coursework or degree in Hospitality, Tourism, Business, or a related field preferred.
• Previous experience in hospitality, customer service, tourism, retail, food & beverage, or guest-facing roles preferred.
• Passion for hospitality and creating exceptional guest experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Professional appearance and polished telephone etiquette.
• Strong organizational skills with the ability to manage multiple priorities.
• Interest in learning about the Willamette Valley, local wineries, attractions, and regional tourism offerings.
• Proficiency with computers and willingness to learn hotel operating systems and reservation platforms.
• Positive attitude, enthusiasm, and commitment to continuous learning.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to communicate effectively with guests, team members, and leadership across the hotel, restaurant, and spa.
• Maintain a high degree of professionalism, ethics, and integrity.
• Successfully pass a pre-employment criminal background check.
• Must possess a valid driver’s license, pass a motor vehicle records check, be insurable on company insurance

Responsibilities

• Welcome guests with a warm, genuine, and professional demeanor, creating a memorable arrival and departure experience.
• Learn to provide guests with recommendations for local wineries, restaurants, attractions, transportation, and activities while promoting The Allison Inn & Spa's dining, spa, and resort experiences.
• Assist in coordinating guest reservations, appointments, transportation, and customized itineraries.
• Develop extensive knowledge of the Willamette Valley, including wineries, seasonal events, dining options, and recreational opportunities.
• Support concierge operations by responding to guest inquiries via phone, email, and in person.
• Assist with Front Desk responsibilities, including guest check-in and check-out procedures, room reservation inquiries, and general guest assistance.
• Learn luxury service standards and anticipate guest needs to provide personalized experiences.
• Maintain accurate records of guest requests and follow through to ensure guest satisfaction.
• Collaborate effectively with all hotel departments to ensure seamless guest experiences.
• Participate in ongoing training and development opportunities related to concierge services, guest relations, and resort operations.
• Assist with Bell, Valet, Reservations, and other Front Office functions as needed.