Salon Concierge

Aveda Institutes, & Nurtur Salon & Spas • West Des Moines, IA

3d

About The Position

The Salon Concierge supports the salon and spa guest experience through hospitality, accurate appointment scheduling, service and product knowledge, and effective communication with guests and team members. The role partners with Institute team members to understand services and scheduling details, works with the Salon + Spa Manager to resolve guest challenges, and helps maintain a professional, safe, and service-focused environment. The concierge also supports business goals through pre-booking, selling strategies, and meeting performance goals established by the Director of Business Operations.

Nurtur Aveda is a community of beauty and wellness professionals committed to environmental responsibility and developing future leaders. The company describes its mission as caring for the world through its products and contributions to society, and emphasizes environmental leadership and responsibility.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of continuous retail or customer service experience in a salon or spa.
• Leadership, time management, organization, self-direction, initiative, resourcefulness, and follow-through.
• Ability to work at a fast pace and handle multiple tasks and projects simultaneously.
• Excellent interpersonal, communication, and presentation skills.
• Professionalism and confidentiality in manner, dress, and conduct.
• Ability to train new team members.
• Ability to set and achieve goals, implement decisions, and work under strict deadlines.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Strong commitment to customer service excellence and the Company's mission and vision.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Uphold Nurtur Core Values and Behaviors and Aveda Success Factors.
• Provide attentive, high-touch hospitality, guest care, and service excellence.
• Partner with Institute team members to understand service details and schedule appointments accurately.
• Use effective selling strategies to upsell services and inform guests of specials.
• Support other team members during slow periods to help ensure guest satisfaction.
• Pre-book appointments for guests.
• Partner with the Salon + Spa Manager to address guest challenges effectively and promptly.
• Communicate inventory shortages and incidents to the Salon + Spa Manager.
• Maintain professionalism with students, team members, and guests.
• Maintain safety and security standards and identify and communicate potential issues or challenges.
• Meet and exceed performance goals established by the Director of Business Operations.
• Perform duties as assigned or required to meet business needs.
• Follow Nurtur policies and procedures in the Team Member Handbook and Code of Conduct.
• Travel locally to events and out of state for training as necessary.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with match.
• Paid time off (PTO).
• Employee discounts on products and services.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED