Salon Concierge

Aveda Institutes, & Nurtur Salon & Spas•West Des Moines, IA

About The Position

Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in beauty and wellness. The Salon Concierge supports guest care and service excellence in a salon and spa environment, accurately scheduling appointments, promoting services, and working with the Institute team and Salon + Spa Manager to address guest needs and operational challenges. The role requires professionalism, strong interpersonal skills, and the ability to manage multiple tasks in a fast-paced setting. The position may require local travel to events and out-of-state travel for training. The work environment involves desk and computer use, interaction with guests and team members, and a minimal to moderate noise level typical of a corporate office setting.

Requirements

High school diploma or GED equivalent.
At least 2 years of continuous retail or customer service experience in a salon or spa.
Leadership, time management, organization, self-direction, initiative, resourcefulness, and follow-through.
Ability to work at a fast pace and handle multiple tasks and projects simultaneously.
Excellent interpersonal, communication, and presentation skills.
Professionalism and confidentiality in manner, dress, and conduct.
Aptitude to train new team members.
Ability to set and achieve goals, implement decisions, and work under strict deadlines.
Ability to work a flexible schedule, including evenings and weekends as needed.
Strong commitment to customer service excellence and the company's mission and vision.
Ability to travel locally to events and out of state for training as necessary.

Nice To Haves

Bachelor’s degree.

Responsibilities

Uphold Nurtur Core Values and Behaviors and Aveda Success Factors.
Provide hospitality, guest care, and service excellence, with strong interpersonal skills and attention to guests' needs.
Work with Institute team members to understand service details and schedule appointments accurately.
Use effective selling strategies to upsell services and inform guests of specials.
Support other team members during slow periods to help ensure guest satisfaction.
Pre-book appointments for guests.
Partner with the Salon + Spa Manager to address guest challenges effectively and promptly.
Communicate inventory shortages and incidents to the Salon + Spa Manager.
Maintain professionalism with students, team members, and guests.
Maintain safety and security standards and identify and communicate potential problems or challenges.
Meet and exceed performance goals established by the Director of Business Operations.
Perform duties as assigned or required to meet business needs.
Follow Nurtur policies and procedures in the Team Member Handbook and Code of Conduct.