Member Services Concierge

Cosmos Club • Washington, DC

3d

About The Position

The Member Services Concierge provides a warm and welcoming experience for Cosmos Club members and guests. The position manages reservations, responds to inquiries, and shares information about Club programs and services. The Concierge also checks in members and guests for events, escorts them throughout the Club as needed, and provides personalized concierge services to accommodate requests.

The role calls for someone who delivers thoughtful, proactive hospitality, builds relationships with members, and works effectively with Club departments. The job description notes that duties may extend beyond the functions listed.

Requirements

• Excellent customer service and interpersonal skills.
• Excellent written communication skills.

Nice To Haves

• Previous experience in administrative work.

Responsibilities

• Accept, process, and organize reservations and cancellations for dining and Club functions.
• Greet members and guests warmly and provide a seamless, hospitable experience.
• Assist with last-minute requests and custom arrangements.
• Communicate reservation updates and changes for meal services and Club functions to department heads.
• Build lasting relationships with members by learning their preferences and providing thoughtful, proactive service.
• Assist the front desk as needed.
• Respond to inquiries and provide information about Club programs and services.
• Check in members and guests for events and escort them throughout the Club as needed.
• Provide personalized concierge services to accommodate member and guest requests.

Benefits

• 401(k) benefits
• Medical, dental, and vision benefits
• Life insurance
• Accidental death and dismemberment (AD&D) coverage
• Short- and long-term disability coverage
• Shift meals
• Paid time off
• Holiday pay
• Opportunities to participate in company picnics, education, contests, and other activities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed