Member Concierge

Flexcar•Morrow, GA

1d•Onsite

About The Position

The Member Concierge supports Flexcar members throughout their membership, including ordering, vehicle pickup or delivery, driving, and returning a vehicle. The role provides assistance by phone, chat, and in person, and includes preparing vehicles for delivery. The concierge helps ensure an outstanding, seamless customer experience by resolving member and vehicle issues, maintaining accurate records, and coordinating with internal teams. This is an onsite position in Morrow, Georgia, with a starting rate of $22.50 per hour.

Requirements

1–2 years of proven experience in a customer service role, preferably in a fast-paced environment.
Excellent interpersonal and communication skills.
Strong problem-solving and decision-making abilities.
Proficient computer skills and the ability to learn and navigate new software systems quickly.
Passion for exceptional customer service and dedication to exceeding customer expectations.
Ability to multitask, prioritize tasks, and work effectively under pressure.
Flexibility to safely operate vehicles and work in inclement weather, including evenings, weekends, and holidays, based on operational requirements.
Strong attention to detail.
Strong listening skills to identify essential information and meet customer needs.

Responsibilities

Provide exceptional customer service and support throughout the process of ordering, picking up, receiving delivery of, driving, and returning a Flexcar.
Troubleshoot and resolve customer order and vehicle issues promptly, efficiently, and accurately, with a focus on member satisfaction.
Ensure vehicles meet Flexcar quality standards and participate in cleaning and preparation tasks before delivery.
Use operational systems and tools to manage member interactions, track progress, and maintain accurate records.
Develop and maintain in-depth knowledge of Flexcar’s business, features, updates, and processes.
Greet customers at Flexcar property or delivery locations and provide information about the company and its products.
Collaborate with teams such as customer care and security to support a seamless member experience.
Identify process-improvement opportunities and contribute to customer service initiatives.
Manage support cases by recording, tracking, resolving, and following up on issues and solutions in a timely manner.
Follow escalation procedures and work with Product, Engineering, Operations, and other appropriate teams to resolve issues.
Safely operate vehicles and perform work in inclement weather, including evenings, weekends, and holidays, as operational requirements dictate.
Perform other duties and responsibilities assigned by the manager.

Benefits

Potential to accrue 80 hours of PTO in the first year and up to 120 hours in later years.
Multiple company-paid holidays.
40 hours of sick time.
401(k) with company match from the first day of hire.
Low-cost medical, dental, and vision coverage, with eligibility from day one.
Wellness programs.
Flexible Spending Account and Health Savings Account.
Life and disability insurance.
Discounted employee rate on Flexcar products and no annual membership fee.
Weekly pay.
Employee referral bonus.
Uniforms.