Member Concierge

Flexcar•Morrow, GA

1d•Onsite

About The Position

The Member Concierge ensures an outstanding customer experience by supporting Flexcar members and their vehicles before, during, and after their membership. Support may be provided by phone, chat, or in person, and the role also includes preparing vehicles for member delivery. The position is onsite in Morrow, Georgia, with a starting rate of $22.50 per hour and a full benefits package beginning on day one.

Requirements

1–2 years of proven experience in a customer service role, preferably in a fast-paced environment.
Excellent interpersonal and communication skills.
Strong problem-solving and decision-making abilities.
Proficient computer skills and the ability to learn and navigate new software systems quickly.
Passion for exceptional customer service and dedication to exceeding customer expectations.
Ability to multitask, prioritize tasks, and work effectively under pressure.
Ability to safely operate vehicles and perform work in inclement weather, including evenings, weekends, and holidays, based on operational requirements.
Strong attention to detail and ability to ensure requests and needs are not overlooked.
Strong listening skills to identify essential information and meet customer needs.

Responsibilities

Provide exceptional customer service throughout the process of ordering, picking up, receiving delivery of, driving, and returning a Flexcar.
Promptly and accurately troubleshoot and resolve member order and vehicle issues, with a focus on member satisfaction.
Ensure vehicles meet Flexcar quality standards and participate in cleaning and preparation tasks before delivery.
Use company operational systems and tools to manage member interactions, track progress, and maintain accurate records.
Develop in-depth knowledge of Flexcar’s business, features, updates, and processes to serve as a product expert.
Greet customers at the property or delivery location, create a welcoming atmosphere, and provide information about the company and its products.
Collaborate with cross-functional teams, including customer care and security, to support a seamless member experience.
Identify opportunities for process improvement and contribute to customer service initiatives.
Manage support cases by recording, tracking, resolving, and following up on issues in a timely manner.
Escalate unresolved issues according to standard procedures and collaborate with Product, Engineering, Operations, and other appropriate internal teams.
Perform other duties and responsibilities assigned by the manager.

Benefits

Potential to accrue 80 hours of PTO in the first year and up to 120 hours in later years.
Multiple company-paid holidays.
40 hours of sick time.
401(k) with company match starting on the first day of employment.
Low-cost medical, dental, and vision coverage with eligibility beginning on day one.
Wellness programs.
Flexible Spending Accounts.
Health Savings Account.
Life and disability insurance.
Discounted employee rate on Flexcar products and no annual membership fee.
Weekly pay.
Employee referral bonus.
Uniforms.