Member Experience Concierge I
About The Position
The Member Experience Concierge (MEC) is the first point of contact for members and visitors to the Engagement Center and provides exemplary service through professional, friendly, and courteous interactions. The role performs a variety of clerical duties, provides administrative information to Engagement Center personnel, and helps connect members and visitors with employees best suited to meet their needs. The MEC also performs miscellaneous express service functions as needed. They may educate and guide members in using interactive teller machines, direct them to the Credit Union’s virtual and digital services, and refer them to appropriate departments for specialized needs, such as the Business Center, Commercial Account MSR, or Financial Advisor located at the Engagement Center.
Requirements
- High school diploma or equivalent.
- Six months of customer service experience.
Responsibilities
- Provide professional, friendly, and courteous service as the first point of contact for members and visitors.
- Perform a variety of clerical duties and provide administrative information to Engagement Center personnel.
- Facilitate assignment of members and visitors to employees best suited to meet their needs.
- Perform miscellaneous express service functions as needed.
- Educate and guide members in using interactive teller machines.
- Direct members to virtual and digital services offered by the Credit Union.
- Direct members to appropriate departments for specialized needs, including the Business Center, Commercial Account MSR, or Financial Advisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
