Member Concierge I

Life Time Inc. • Lakeville, MN

7d • $13 - $16

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role helps visitors feel welcomed and valued, builds value-based relationships that support member loyalty, and assists members in meeting their healthy way of life goals. The position offers a fun and healthy work environment.

Requirements

• Minimum of 6 months of service or reception experience.
• Complete Concierge Certification upon hire.
• Work a minimum of 15 hours per week.
• Commitment to serving others.
• Effective communication skills, including good verbal communication.
• Passion for living a healthy way of life.
• Ability to multitask and deliver high-quality customer service in a fast-paced environment.
• Ability to stand for 4 hours at a time.

Nice To Haves

• High school graduate or equivalent.

Responsibilities

• Serve as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
• Build relationships with members and guests using a hospitality mindset and create extraordinary experiences.
• Assist members with transactions and general account changes.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
• Full-time team members are eligible for short-term and long-term disability insurance.
• Full-time team members are eligible for life insurance.
• Full-time team members are eligible for pre-tax flexible spending and dependent care plans.
• Full-time team members are eligible for parental leave and adoption assistance.
• Full-time team members are eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
• Full-time team members may be eligible for a deferred compensation plan if they meet the required income threshold.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed